Shipping policy
Shipping & Returns:
Germany:
- Standard shipping: €5.90
- Free shipping on orders over €100
- Delivery: 2-3 business days
EU Countries:
- Standard shipping: €13.90
- Delivery: 5-8 business days
We currently ship to the following EU countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
International Shipping
We currently ship to 25 selected countries worldwide.
Shipping costs are calculated automatically at checkout based on your destination and parcel weight.
Orders are currently limited to 5 kg (approximately two cutting boards per shipment). For larger orders, please contact us at info@this-is-delulu.com.
All international orders are shipped with DHL, except USA, which is shipped via UPS.
| Region | Delivery |
| USA (via UPS) | 8-12 business days |
| Canada | 8-12 business days |
| Switzerland | 5-8 business days |
| Norway | 5-8 business days |
| Australia & New Zealand | 8-12 business days |
| Japan, Hongkong,
Singapore, Malaysia, South Korea, Thailand, Philippines |
8-12 business days |
|
UAE, Qatar*, Kuwait, Saudi Arabia, Bahrain |
8-12 business days |
| South Africa | 8-12 business days |
*Shipments to Qatar may currently experience delays due to the situation in the Middle East.
Customs & Duties
Germany & European Union
No import duties or customs fees apply.
All other countries
Orders are shipped DDU (Delivered Duty Unpaid).
This means your local customs authority may charge import duties, taxes or customs fees before delivery. These charges are the responsibility of the customer.
Delivery Location Disclaimer:
If you choose a designated delivery location with the shipping provider during checkout (e.g. hallway, terrace, garage), delivery is made at your own risk.
As soon as the shipping provider leaves the parcel at the chosen location, it is considered delivered.
Please note that we cannot accept liability for loss or theft in these cases and cannot offer a replacement shipment.
Tracking:
As soon as your package has been shipped, you will receive a shipping confirmation including a tracking link via email.
Problems with Your Order:
If there is any issue with your order, you can contact our customer support at any time via email:
info@this-is-delulu.com
Returns (Right of Withdrawal):
You may return unused items within 14 days of receiving your order. Return shipping costs are to be covered by the buyer. We do this to encourage awareness of shipping routes and help reduce unnecessary returns.
Refunds for returned items, excluding shipping costs, will be processed within 14 business days after receipt and inspection of the return at our logistics center. Refunds will be issued using the original payment method.
If you would like to return (part of) your order, please notify us in advance via email at:
info@this-is-delulu.com
We will then provide you with a return form so we can properly identify your shipment.
If you would like to return your order, please note the following:
1. Print the return form (provided by us via email)
Please fill it out and include it with your return shipment so we can properly identify your return.
2. Packaging and condition of the goods
Please package the items carefully to avoid transport damage. Ideally, use the original box and packaging materials provided by us. Please ensure that returned items are unused and in their original condition so we can issue a full refund. Items returned damaged or used cannot be refunded.
3. Reporting transport damage or obvious defects
If you notice any obvious defects, transport damage, or damage to the goods upon delivery, please notify us in writing via email at info@this-is-delulu.com within 14 days of receiving the goods.
Ideally, include photos of the damage and your order number so we can review the case quickly.
After this period, we may no longer be able to process complaints regarding obvious transport damage or defects.
This does not affect your statutory warranty rights.
4. Return postage
Please ensure that your return shipment is sufficiently stamped. For unpaid or insufficiently stamped returns, DHL penalty fees of €15 will be deducted from your refund.
We also recommend using insured shipping. This allows you to track your return shipment and ensures that your parcel is insured in the event of loss by the shipping provider.